From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit.
To provide you with an exceptional shopping experience, Teva offers you a 30–day Free Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition.
All products must be in an undamaged, unworn condition, with all labels and product swing tags attached for you to be able to return them. Teva footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
To make a return, simply follow the steps below:
- Simply fill out a Return Form and your postage label will be emailed to you
- Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
We will issue a full refund of the purchase price to the original credit card for all item(s) returned in a saleable condition.
Due to high order volumes, our returns process is currently experiencing delays. Please allow up to 15 business days for the refund to appear on your bank statement
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your return.
Paypal, Zip Pay & Afterpay
Orders made with Paypal, Zip Pay or Afterpay must be returned online for a refund only. Orders may not be exchanged in-store and must be returned online for a refund.
Please feel free to contact us if you have any questions regarding returns of your purchase at firstname.lastname@example.org or 1800 838 200.