SHIPPING POLICY

 

CHRISTMAS & HOLIDAY DELIVERY

STANDARD DELIVERY
Shipping Fees	Free shipping on all orders above $100 $10 on orders valued below $100
Delivery Time	Metropolitan areas: 3-5 business days Regional areas: 5-8 business days

 

EXPRESS DELIVERY
Shipping Fees	$15
Delivery Time	Metropolitan areas: 2-4 business days Regional areas: 4-6 business days

 

EXPRESS DELIVERY

Australia-wide express shipping is available for all purchases at standard rate of $15 regardless of the value of your order.
We currently do not offer express shipping for NZ orders. Express shipping orders will be subject to our standard business processing timeframe - 2 business days. 

All express shipments include tracking. You will receive an Australia Post tracking number via email once your order has shipped. You can also view the progress of your order by clicking HERE.
If you have not received a link to track your order within 3 business days, please contact our customer service team HERE.

 

Shipping Provider: All express shipments are handled by Australia Post. Please note that express shipping applies to the shipping service and orders placed using this method are subject to our standard business processing timeframes of 2 business days. Please CLICK HERE to track your order.

 

Delivery Zones: Express shipping is available Australia-wide.

Please see estimated delivery timeframes below:

Metropolitan: Delivery is estimated between 2-4 business days.

Regional: Delivery is estimated between 4-6 business days

Signature on Delivery: All parcels are dispatched using a signature-required service.

Delivery Issues: For lost or damaged items, please contact us within 7 days of delivery.

 

STANDARD DELIVERY

For your convenience, we ship using the Australia Post eParcel service anywhere within Australia. We make our best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, Far North QLD, NT, TAS and remote country areas, please allow an extra 2 – 3 working days for delivery.

The delivery cost of your product/s is free anywhere within Australia for orders over $100. If your order is below $100 you will be charged a flat fee of $10 for shipping.

 

Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will keep you in the loop via email when your product is dispatched and will provide you with all the details you need to track your order.

Don’t worry if you're not home when the product/s are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.

Teva is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.

Please note we cannot ship goods to an address outside of Australia.

By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:

 

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.

Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:

A. where it is left at the delivery address in any location as requested pursuant to this Service;

B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or

C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.