DELIVERY OF YOUR NEW PRODUCT IS DONE WITH GREAT CARE AT TEVA
Order delivery times are currently extended due to Australia Post delays.
Our Customer Care team are doing the best they can to assist you – We ask that you please wait at least 10 days after you’ve received your dispatch notification from Australia Post before you enquire about your order.
Thank you for your patience.
For your convenience, we ship using the Australia Post eParcel service anywhere within Australia. We make our best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, Far North QLD, NT, TAS and remote country areas, please allow an extra 2 – 3 working days for delivery.
More importantly, we offer FREE standard delivery to anywhere within Australia.
Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will keep you in the loop via email when your product is dispatched and will provide you with all the details you need to track your order.
Don’t worry if you're not home when the product/s are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.
Teva is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.
Please note we cannot ship goods to an address outside of Australia.
By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
OUR 90 DAY RETURNS POLICY
You may return any product you have purchased to us that is unused and undamaged, in its original condition within 90 days from the date it was purchased and receive a refund. Returning your product is free of charge. We cover the cost of postage and handling for all returns.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
- Merchandise must be returned within 90 days from the date of purchase.
- Merchandise must not be damaged, worn, altered, or washed.
- Merchandise must have all product swing tags and labels attached.
- Please try on footwear on soft surfaces before they are worn generally. Footwear must be returned unmarked and must include the original shoe box in its original condition, without postal labels.
To learn more and request a return, view our full returns policy here.